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For all you Spiritual Entrepreneurs out there here are three secret steps to financial freedom online using the law of abundance. Use these steps in your business to help you in your quest for financial freedom online in 2009.

Step 1) Understanding the Spiritual Law of Abundance

The Law of Abundance simply states that the Universe is a naturally abundant place and there is enough to go around for everyone. It also states that in order to receive your share of abundance you must be in alignment with the spiritual essence of money.

That is what comes around goes around. In other words what you give out to the Universe comes back to you tenfold. Always remember this when working your online business and be willing to help people and give your time freely to help others succeed. Put others needs before your own and you will reap the rewards as a result.

2) Use the Law of Attraction to attract abundance into your life through your online business. This is sure to help you to create financial freedom online. The Law of Attraction states that whatever you think about or focus your attention on the most will manifest itself into your physical reality. So start focusing all of your energy and thoughts on success and that is exactly what you will receive.

3) Applying this to your Online business
Here are three powerful methods you can start using today to help you apply the spiritual law of abundance into your online business to attract financial freedom in 2009.

a) Visualizations

Visualize the events you wish to see happening in your life and they will become a reality. Be sure to feel the events as if they are occurring in the present moment, pretend as if they are happening right now and have an inner knowing that they will manifest in your life.

You can use vision boards to help you with this. For example hang up pictures of your goals or things you would like to buy with your money. You can also hang up a pretend cheque with the amount of money you would like to earn every month with your online business. These are all very powerful techniques in helping you become aligned with the spiritual law of abundance.

b) Positive Affirmations

Another great way to attract success into your business is to use Positive Affirmations. Say your affirmations with great intent and belief. Always say them in the positive tense. Here are some great ones to get you started:

I am a powerful wealth magnet.

I am overflowing with wealth and abundance

My online business is super successful.

I am attracting an abundance of highly qualified people to my business everyday in everyway.

I am becoming wealthier and wealthier everyday in everyway.

c) Gratitude

Finally having an attitude of gratitude is a very powerful way to manifest abundance into your online business. Keep a journal and write all of the things you are thankful for into it daily. As well as that write down the things you wish to attract into your life in the future and thank the universe now for them as if they have already been granted. This is a highly effective way to help you attract financial freedom online in 2009.

There you have three simple steps to financial freedom that will help you on your way to success in 2009. Always remember that these exercises need to be done in unison with persistent and consistent marketing efforts in order to begin making money with your online business. That way you will ensure that you are connecting with an abundance of the right kind of people you need to help you build your business successfully in 2009.

Cathy Shah
Spiritual Network Marketer

Law of Attraction Coach
Attraction Marketing Expert

The Secret Pays: Achieve Financial Freedom Online Today!

I believe strategic planning is not all it’s cracked up to be. In fact, pick up a copy of the January, 2006 Harvard Business Review and you’ll find that strategic planning sometimes only serves as a mechanism to ratify decisions that were made months before.

Getting bogged down by your company’s strategic planning process can paralyze a workforce. As the complexity of your world has increased, you have 58 to 95 employees, so have your decisions.

I learned the difference between planning and between making decisions as I watched an outside team of investors begin to dangle the acquisition carrot in front of our faces. We had 75 employees and had just begun to build a very strong management team.

Their strategy was a part of the rollup craze that swept through the marketing, internet and advertising industry in 1999. It wasn’t good enough to stand alone. The only value, so said the pundits at the time, was to have four or five offerings under one roof to out-position your competition.

So we went through a series of strategic planning meetings that brought several of us from different successful companies together to determine how this new entity would be structured.

Over lunch one day, several months into the planning cycle that appeared to me to be stranded in no man’s land, I remember asking the new CEO of this venture when some decisions would actually be made to move us forward.

What I didn’t realize then was that this CEO had never really run a company. His background was in large corporations, running divisions of a larger enterprise. His expertise was not in starting a company. That was our last meeting and soon after, the rollup rolled away for lack of clarity, a defined market and ultimately the CEO’s inability to make decisions instead of to make plans.

I know planning is a critical aspect of any business’s success. But planning for planning sake will not a company make. You have to be able to identify the key decisions that must be made and when to make them.

Think in terms of kicking the planning process forward from a proactive stance and utilize these Stage 5 rules of the road to help give you a foundation.
Your goal – plan with purpose.

Stage 5 Leadership Rules of the Road — 58 to 95 employees:

Rule #1: Overhaul the business model.

– challenge all assumptions regarding vision, mission, goals, objectives and strategies of the company

– challenge all assumptions about the customer, the competition, the market and your company’s offerings

– reorganize/rewire the company’s resources to meet the new business design conclusions

Rule #2: Integrate the management team into an inter-dependent, executive-focused leadership unit.

– research and design a comprehensive leadership team decision making process

– facilitate the leadership teams comprehensive understanding of the company’s detailed flash sheet

– unify the team by co-authoring a team mission and five clear leadership team goals

Rule #3: Establish a one year operational business plan.

– have your leadership team author the company’s strategies and initiatives

– have each leader provide operational input from their area of responsibility

– organize and integrate a tactical plan with the implementation of the company’s budget

Rule #4: Establish a fully integrated living budget by revenue group and by department.

– develop a comprehensive budget template by revenue group and department

– drive the budget process by the one year business plan process

– review budget assumptions and actual results at every monthly leadership team meeting

Rule #5: Allocate three percent of staff compensation for staff training.

– organize annual purpose and objectives of employee training to fit the needs of the company’s business plan

– communicate staff training opportunities to the entire employee community

– establish staff training as part of the employee performance score card

Understanding your company’s stage of growth can help you predict how growth will impact you. The 7 Stages of Growth enterprise development model is based on how a company moves from one stage of growth to another based on the number of employees. Why? Because the people-side of your business increases the complexity of your world. And if you understand this complexity factor, you will stay ahead of your growth curve and create a sustainable, profitable enterprise.

And if you’d like to discover other ways to improve your company’s bottom line and proactively manage your growth, visit and get ahead of your own growth curve.

An entrepreneur is a person who assumes the responsibilities and risks involved in the operation of a business in the hopes of making a profit.

The entrepreneur generally decides on the product, acquires the facilities, and brings together three things: the labor force, capital, and production materials. If the business succeeds, then the entrepreneur has himself and the team guided by him to congratulate when he reaps the reward of profits.

On the other hand, if it fails, he or she is also brave enough to deal with loss. Either way, an entrepreneur is equipped with the skills and ideas of some of the best entrepreneurial strategies.

A Christian entrepreneur is the one who recognizes that he/she is in partnership with the Lord. They’re willing to put God’s teachings first on their priority first. They believe that any true partnership with the Lord is a guaranteed success.

With the gift of wisdom, a christian entrepreneur is in the vocation of creating utilities using God’s resources. He has to deal with how much to reinvest in the business to make the business larger and more productive, and he/she has to deal on how much to spend on self and family.

The goal of a Christian entrepreneur is not to gain material things for self-indulgent living. This entrepreneur believes that wealth is to be directed for the Lord’s work with the spiritual understanding that He could return give it back to you at any time.

Consider how little money it costs to provide the following: a Bible for believers, training for a pastor or missionary, and travel cost for them to attend conferences.

Different kinds of resources, decisions, and stewardship ideas are provided to a Christian entrepreneur. Each opportunity builds on the one preceding it, and each person is considered as an integral connection to the expert you need.

These experts provide you with an unobstructed vision on the steps to follow as you climb the ladder of success.

Despite the hectic schedule, a good and responsible owner of a particular business always finds time for service, both to the Lord and to others.

It is innate in him to always have the heart to aid others in need of time and support. For a Christian entrepreneur, looking at the big picture is a must. He looks to serve and bless others financially, professionally, or through spiritual encouragement.

The competitive business world can be very daunting to a religious entrepreneur. Money makes the world go round and some will do anything for money. Some believe that the root of all evil is money.

A Christian entrepreneur realizes the true meaning to that passage. People have been corrupted by greed alone, and a believer in God knows what is truly important.

Christian entrepreneurs focus on products most Christian want to buy, services that they can provide to other fellow Christians, and businesses that best suit the principles of a Christians lifestyle. Their marketing activities highly depend on their innermost beliefs as God’s true followers.

A wonderful site of information and tools for Entrepreneurs and Entrepreneurs wanna be. Expand your entreprenuer skills and learn the best entreprenuer strategies by visiting Entrepreneur Magazine.

In Australia, series 4 of “The Biggest Loser” reality television show has just commenced. What happened in last night’s episode was a great reflection of what happens to most of us in business, and especially in marketing.

The contestants had to race from Fitzroy Island (in North Queensland) to Manly (in Sydney). When they touched down at Sydney airport they ran directly to a Biggest Loser table where they had to select a voucher featuring a certain mode of transport – bus, train, ferry, $20 or a “hitchhiking” sign.

For those who don’t know Sydney, Manly is about 25km from the airport across Sydney Harbour. Getting there involves multiple trains or bus rides and/or a ferry ride thrown in as well.

Anyway, back to the story …

So – the Biggest Loser contestants selected their favoured form of transport and off they went. They soon realised though, that no matter which transport voucher they selected, they would need additional funds and additional modes of transport to get there. It wasn’t a direct route. And the challenge was they had no money to do that.

Many couples took the traditional route utilising their vouchers where they could. As you can expect, they found themselves on multiple buses and/or trains and also found themselves begging for money.

Andrew and Nathan, who ended up winning the race, did something different. They took the Manly or Bust hitchhiking sign because they recognised that the fastest way to get to Manly was to get a ride in either a taxi or a private car straight to the door.

And they no doubt recognised too that because they had Biggest Loser t-shirts on along with a camera crew behind them, they wouldn’t have too much trouble bumming a lift. And you know what – they didn’t.

They soon got a lift for free, in air-conditioned luxury and arrived at the destination way ahead of the others.

There’s a lesson in that for all of us.

How often do we make things in our business more difficult than they need to be?

Most of the Biggest Loser contestants tried to arrive at their destination the fastest by asking the question, “How can I get there by using the train or the bus or the ferry or $20?”

The boys who ended up winning, on the other hand, (I imagine) asked the question, “What’s the fastest way there and what resources do I need to get there fast?”

Instead of identifying which is the most direct route to get us from where we are now to where we want to be, we often complicate the journey and try to get there using the resources we currently have.

Instead what if we asked the question, “What people, what money, what products, what tools, what knowledge, what networks do I need to achieve my goals?”

So – think simple. Don’t try and fit those square pegs in round holes. Instead, identify what you want to achieve.

Next – identify what market you want to help THEN identify the various resources you will need to help those people and in turn help you achieve your goals.

When you do that and then take action to find those resources, your marketing and your profitability will magically transform.

Kristina Mills is a leading copy writer, business improvement strategist and author of 25 marketing publications. Her Words that Sell “super-site” offers 1000’s of pages of free tips on copywriting, marketing and the internet. Just go to http://www.wordsthatsell.com

Do you want or need to do online meetings,conferences or presentations?

Some people want to hold your hand, smell your perfume, hear your voice. But what about the time, energy and expense to show up at the right place at the right time to make it all happen? And what if the person or party you want to talk to is at such a distance that even though you have the desire, it’s simply not practical or affordable for you to be where they are? Then an online meeting, conference or presentation may be right for you?

Meetings are typically intimate private gatherings held by two or more people who have something to share. Conferences are larger, usually still private, held by a group of people with some common personal or business bond. Presentations are made to larger groups or public crowds.

Online meetings, conferences and presentations are similar to their in-person cousins, with some important time and expense saving features that should make you jump for joy.

The biggest advantage of having your meeting online is that you can do it almost anywhere at anytime with almost anyone. And because of the rebroadcast features of some online services you can be broadcasting to multiple users at the same time.

You can schedule a meeting, send an email video invitation, broadcast just to say hello to your sweetheart or share a lesson, conduct a seminar or conduct a conference. With some services you can later send an invitation to those on your email list and redirect them to a spot you choose to watch your rebroadcast.

The technology just keeps evolving and as usual in the industry, the newer services just keep getting bigger (with the number of services they offer), better and cheaper. A not so subtle trend is towards the month to month agreement for a great price instead of signing those expensive annual contracts in advance.

One of the biggest challenges we face when we meet online over and over again is maintaining a fresh look. You play the piano or host your own talk show. You teach people how to swim or play the guitar. You hold a series of political conferences or biology training seminars.

No matter how beautiful a star you are–we would all like to be able to change on the fly, the look and feel of the templates others see when they see us online. And with some of the latest and greatest technology you don’t have to be a computer whiz kid (thank goodness) to quickly and easily change the look and feel of your environment to fit the changing modes and circumstances of your different audiences. You can have one look when yu talk to Mom; another, if you speak to military; a third when you address your clients or customers.

One other exciting feature is video email like you’ve never seen it before. Imagine seeing the person or people you find most delightful in your inbox. Imagine others seeing you. Now you can and they can too.

In summary, do you want or need to do online meetings,conferences or presentations? If the answer is yes then there has never been a more exciting time than now to do it. Products are now bigger, better and cheaper.

For more information about online meetings, conferences and presentations go to
HostYourOwn or eMail me
at js@HostYourOwn Happy Conferencing!

Fact: The person who finds or creates a special niche gets the cream of our societies financial rewards. Whether you’re Bill Gates or Joe Average.

The niche, and the person who creates them, is the main factor that separates one product from 12 others. The Internet is getting more crowded and competitive by the day.

The solution is to consistently improve your product or service … and focus on the following “15 commandments” of niche creation at all times. Observe the ones you can apply to your business, product or service – and watch your profits soar – despite razor tough competition.

Warning: Read this article with a paper and pen in your hand or you’ll risk losing a possible breakthrough idea. You should …

1. Write down any and all ideas that first come to you without judging. Write Everything.

2. Next review what you’ve written and edit out the best ideas. You should find at least one do-able idea you can act on.

3. Then take Persistent action. (Remember the difference between a goal and a wish is that you’re willing to persist).

5. Routinely review the 15 Key’s and fill in the blanks. The more you review it – the better ideas you’ll get. Try it for 30 days – your life will never be the same. Can you say Cha-Ching!

15 Keys For Creating A Wealth Pulling Niche Product or Service

(In alphabetical order)

1. The Principle of “Adaptation” – The easiest way to create a new idea is to do what others in another business or industry is doing successfully. Next, see if you can adapt elements to your own business, product or service. I can adapt _______ to my product/service.

2. The Principle of “Addition” – Can you add something extra to your product or service that your competition doesn’t have or isn’t doing? I can add _______ to my product/service.

3. The Principle of “Combination” – “What positive elements can you combine from another product or service to make yours better?” A candy bar did it with simple peanut butter and chocolate, and made a successful new product. So can you! I can combine _______ with my product/service.

4. The Principle of “Customization” – Can you find little ways to personalize a part of your product or service for your customers? People love the personal touch – that means so much. Can you make your product or service more personal and less cookie-cutter in some way? I can customize _______ in my product/service.

5. The Principle of “Easier” – Can you find more ways to make your product or service easier to buy, use, own, recommend to others or attract repeat customers? I can make _______ easier for my customers.

6. The Principle of “Elimination” – What negative or inconvenience can you eliminate for your customer with your product or service? Today people not only pay extra for more, they’ll pay extra for less. Less irritations, less waiting, less inconveniences, less risk, less pain, etc. I can eliminate _______ for my customers.

7. The Principle of “Enlargement” – Do people like your service or product? Then it’s a sure-fire bet a segment of your market would like even more of it. Can you super-size something? I can offer my customers more _______.

8. The Principle of “Entertainment” – From cradle to grave, we all have this inner urge to be entertained, amused, or fascinated – especially before we spend our money. A relaxed customer spends more. Find little ways to amuse your customers before, while, and after they buy your product or service. I can make my customers feel more relaxed by _______.

9. The Principle of “Longevity” – It’s making some feature of your product or service last longer. It can also include making a positive experience or feeling last longer. I can add longevity to my product/service by _______.

10. The Principle of “Portability” – People hate to be tied down. Can people use your product or service in more than one place? Or Can you find a way to take your product or service to your customer instead of them having to come to you? I can make my product or service more portable by _______.

11. The Principle of “Reduction” – If you sell a product or service, is there any way to reduce a certain feature to make it more convenient? More portable? Easier to store or carry? Or easier to use? Can you reduce it and make it more affordable? I can reduce an element of my product/service by doing _______.

12. The Principle of “Reversal” – Look at what features or services your competition is offering or not offering and reverse them. If they close on weekends, can you be open? If they cater to seniors, target more young people. Or if they cater to high-end customers, target more low-end volume customers, etc. I can reverse an element of my product or service by doing _______.

13. The Principle of “Safety” – Show others how your product or service can add safety or reduce risk. People hate to experience loss, feel insecure, or waste money. Try to think of little ways you can help people avoid the above with your product or service. I can make people feel more safe by doing ________.

14. The Principle of “Speed” – Today more than ever people hate to wait. You should always be thinking, “What could I do faster than my competitors – without losing quality?”

Can you fill your orders faster? Can you give faster service? Can your product get faster results? Can you resolve customer issues faster? Can you ship your orders faster? Think speed! I can do ________ faster.

15. The Principle of “Yucky” – A billionaire once said the secret to success is to be willing to do what most people don’t like to do. So find out what people don’t like to do, find irritating or disgusting, and charge them to do it. If you have a business, find out what your competition doesn’t like to do for their customers and you start doing it. You could literally steal customers from your competition overnight. Try it. I will do what my competition doesn’t like to do, I will _______.

Did you take the time to fill in all the blanks. If you did you should have at least one (maybe more)idea you can act on. If you didn’t beware! Your competition may be filling out the blanks you didn’t bother to answer. And it’s a sure-sign you may be neglecting hidden opportunities.

By following the above suggestions, you’ll be able to create powerful money-making niche products and services. And have a bullet-proof formula to consistently improve your product or service for years to come. God Bless!

Roy Primm helps you improve your niche finding and development skills with Free Niche Idea Course. Conquer and dominate your market by finding hidden niches. Dozens of the latest tips and ideas. Plus get free “Niche Improvement Chart” your At-A-Glance road map to increasing your niche finding skills. Don’t wait go now to TheNicheMan.com

Attracting the right clients is not an art form, the right clients are simply those that will stick with you in business and provide you with consistent work. Attracting these clients is a relatively simple matter, but there are a few things you should keep in mind. In this article, we will go over some of these easy techniques for getting long-term clients and keeping them in business with you. These are all somewhat simple, and should be seen as guidelines more than strict rules of operation.

The first thing you want to do when choosing a client to pursue is figure out what kind of services you will be offering. Once you have determined where your strengths lie, you can choose what kind of clients you will be going after. If your work is of exceptional quality, for example, you can charge higher rates and therefore be employed by a higher standard of clientele. If you work exceptionally quickly, then you can charge rates on a job basis, allowing you to make money more quickly than you would on an hourly basis. If you can do the work very cheaply, try attracting clients that want large-scale operations so that you make a large profit while the clients save a large amount of money.

Once you have determined what kind of personal assistant service you are running and have set up rates and prices accordingly, you need to start marketing to your specific demographic of clients. Depending on how your company is based, be it online or offline, with multiple locations or only one, you will want to market it differently. Assume, for example, that your company is based online, and is somewhat upscale both in quality and in price. If you market your companys services on sites that are designed for small businesses, you likely will not get much in the way of results. If you target corporate and wealthy private clients, however, you are much more likely to see success.

In essence, attracting the right clients is largely a matter of knowing your strengths and weaknesses, then advertising your strengths and concealing your weaknesses as effectively as possible to the corresponding group of people. This might seem a little overwhelming at first, but you probably have a pretty decent idea of how your company functions, and all you need to do is expand upon that as much as is possible in order to attract the proper types of clients.

Lilach Bullock runs 2 full time businesses, asklilach providing virtual pa services & Virtual PA Training, helping people set up their own successful virtual assistant business. Lilach recently attended an Award Ceremony at Downing Street for best Mumpreneur. asklilach.co.uk

Many years ago, a television commercial featured people proudly displaying their black eyes and proclaiming,I would rather fight than switch. They were referring to their loyalty to a particular company brand.

It appears that many companies have lost sight of the importance of customer loyalty and that it is built by offering the best possible customer service. Two examples are sighted below.

The following horrendous customer service story was recently featured in Money Magazine:

A customer purchased what he thought was a disc storage drive. Upon opening the box at home, he instead found a bag of beans. He returned the box to the chain store and asked for another box containing a new disc storage drive which he thought he had purchased.

The Complaints Rep replied the exchange is the responsibility of the manufacturer. The customer wrote a letter to the manufacturer describing the circumstances that took place. The manufacturer responded that the product exchange would be the responsibility of the store.

This left the customer in the middle of a circular argument that could not be fixed and feeling very frustrated.

This savvy customer wrote a letter to the CEO of this well known retail chain. He immediately received satisfaction by receipt of a coupon for a brand new disc storage drive.

A number of pointers come to mind in reading this story:

If the CEO were smart, he would review the company return policies. Due to the finger pointing between the store and the manufacturer, the CEO had to intervene to settle the matter thus taking his time away from more valuable pursuits. This particular time waster needs to be dealt with across all of his stores to avoid these costly interruptions in the future.

The next problem the CEO needs to fix is to make it a policy for customer service representatives to immediately take care of all unusual situations and satisfy the customers within reason. By taking care of problems immediately, they will prevent the spread of bad word-of-mouth.

Think about it – this story landed in Money Magazine and the name of the company was mentioned several times.

Analytically speaking, the cost of exchanging a disc storage drive for a sack of beans would have been far less costly than the loss of the complaining customer and all of the people he told, they told, and some of the readers of Money Magazine.

Review all of your policies when it comes to customer service. You will find cost cutting measures, improve client relations and enjoy many more Smooth Sales!

The next example is of an airline trip gone very wrong. Due to bad weather, the first leg of the journey was delayed by 90 minutes. Passengers were told, Do not worry. Over 30 passengers are on the next flight and you will not be left behind. This statement was anything but true.

Not only was the flight not available, it was completely cancelled. And this was one cancelled flight among many at the connecting city. The customer service line was extremely long and only two customer service reps were on hand. The wait in this long line was two hours from start to finish.

When it was finally her turn, this customer was told to Run to the next airline in another terminal to try to get the last seat. The person behind the counter smiled and said, I am putting you on the flight but you have to Run to customer service to let them know.

There was another two hour line in which I was expected to wait. When I finally made it to the counter, the service rep said I was not in the computer and accused me of lying.

I firmly suggested she call the person at the gate. Finally, a seat was confirmed on the midnight flight and I was told to Run back to the gate. A lot of exercise in running was had that night, but it entailed yet another 90 minute wait.

My opinion is these employees are not properly trained. They tell the customers what they want to hear rather than the truth. It is easier to work with the truth, particularly in stressful situations so that you know what you can count on. And as for brand loyalty to these airlines, I feel none.

Elinor Stutz, CEO of Smooth Sale, LLC and author of Nice Girls DO Get the Sale trains others on her proven relationship selling techniques through services and products. Her book sells worldwide. Services include training, coaching, and speaking.
Products suit all learning styles.

Visit Smooth Sale or call 800-704-1499.

When you think of conflict – what do you think of first, the cause or the effects? When you think about workplace conflict – what comes to your mind first – discomfort, embarrassment, tears, agitation, & frustration, or money being vacuumed right off your organization’s bottom line?

When you think of workplace conflict resolution – what’s your natural inclination, call the lawyers, go to HR, hire conflict resolution trainers, or punch someone in the nose?

Each of the above tactics has its place and there is a cost for implementing each of them. From thousands of dollars to 30 days in jail – there is a price to be paid. Is there a better, more productive approach? I think so.

Maybe you are one of those people who really tries to figure out how to get the combatants together in the same room to at least sit down and discuss the issues. Maybe there is a way to reach a consensus, some common ground where peace and productivity can coexist.

Let’s assume you decide to sit down and talk – either with your colleague, since the conflict is between the two of you and no one else is involved – or you are the supervisor and you’re sitting down as the third party to the conversation.

Are there identifiable behaviors people use in this situation – behaviors that can derail, doom for all eternity, the entire workplace conflict resolution process before it even gets started? Well of course there are – and here a just a few of the ones you must be on the lookout for. See if there is a pattern here.

Some folks are natural avoiders who will do whatever they can to stay out of the line of fire. They are the slippery ones, hard to catch up with them to have the even the first conversation because their style is to avoid, avoid, avoid.

They may withdraw from the conversation – the words go in but nothing comes out. This silent treatment is one that has served them well in the past – the harder it is to engage them the more likely they can escape making a commitment to the solution.

And depending upon their position in the organization relative to the person with whom they have a conflict – they may withhold information. Withholding information can be a very real power play for them and in many situations others give in to their wishes, just to get things moving again.

Then there are those for whom attack is their only response to situations where their wishes are not met. Their bullying threatening behavior may or may not be an actual physical act – it nevertheless undermines the workplace conflict resolution process. If they are aggressive they may use hostile gestures or take actions that pre-empt the possibilities of peace.

If they are sneaky they try to find sympathetic allies and tell them their side of the story. Marshalling their side of the dispute, getting others to commit to be in their camp is the fastest way I know to convert a simple – “which parking place is yours and which is mine” sort of discussion into a virtual police action.

Workplace conflict resolution, whether it involves outside consultants or is a do-it-yourself internal process can only be successful when these reflexive “fight or flight” responses are identified for what they are. And then treated as the strategic behaviors they actually are – behaviors that are 100% counterproductive to finding a workable long term solution to this and all future conflicts.

These wrong reflexes can not be allowed to undermine your workplace conflict resolution tactics. If they are allowed to continue you not only suffer the losses associated with the conflicts themselves – you also have to bear the additional costs associated with the time you are wasting looking for a solution that can not be found.

Successful leaders understand that a key ingredient of success is the development and maintenance of shared goals for the organization’s future. “Managing Differences” is a practical guide for reducing the cost of conflict in workplace. If you want to reduce the cost of unresolved workplace conflict and develop , workplace conflict resolution strategies, go to click on the book cover and listen to the 1st Chapter free via streaming audio.

Knowing when to delegate both responsibility and authority is hard for the owner of a growing business. The question that looms in your mind is: what if they (an employee) mess up?

Just the other day a business owner expressed their fear that by giving an employee too much decision making authority, they might make a decision that would cost the company money or lose a client. This was a business owner who was caught in that never-never land of control vs. autonomy. Where do you draw the line?

I began my managing career as a control freak. And it wasn’t until late in my career that I recognized the difference between being a control freak and knowing how to delegate with confidence.

The confidence to delegate and release authority came as I began to understand what I needed to focus on as a leader of a growing organization. Knowing what information to ask for, knowing what information to track, knowing what key indicators were critical for success. Leading is all about making sure that critical tasks get done right and that as a leader, you know what needs to get done when.

When you have 20 to 34 employees, you are in Stage 3, the Delegation Stage. (The 7 Stages of Growth identifies different stages of growth based on the number of employees) With 20 to 34 employees the company is no longer CEO-focused. It’s the first time in the company’s history when it can’t be all about you, the CEO. The company has to start developing its own identity.

This stage of growth requires a lot out of their leader. The company is more enterprise-focused, demanding that the leader begin to develop key employees into management roles. Without this recognition, a company can grow, but without releasing control, turnover will become your biggest inhibitor to sustainable profitability.

Stage 3 Leadership Rules of the Road 20 – 34 employees:

Rule #1: Delegate responsibility and authority to capable supervisors and meet with them regularly.
Have you appointed a supervisory team and do you meet with them weekly? At these meetings, do you delegate, track and review specific authority and responsibility to each supervisor? Have you secured, expanded and developed a company-wide flash sheet key indicator system?

Rule #2: Create a financial reporting and projection system.
Have you organized your profit and loss statement based on revenue groups? Have you developed a budget cash flow system by revenue groups? Have you created a hierarchy of how financial data is shared throughout your company?

Rule #3: Instill a team-based mindset throughout the company.
Have you created a team credo? Have you outlined clear roles and responsibilities for all team members? Do you reward and acknowledge team performance at company meetings?

Rule #4: Overhaul the business model.
Recently, have you challenged all assumptions regarding vision, mission, goals, objectives and strategies of the company? Do you challenge all assumptions about the customer, the competition, the market and your company’s offerings? Have you reorganized the company’s resources to meet the new business model conclusions?

Rule #5: Without fail, clarify and strengthen any and all communication with your employees.
Do you clearly communicate the goals and direction of the company to all employees? Have you established and demonstrated the company’s core guiding values, preferably with input from your employees? Do you reinforce and support effective one-on-one supervisor/employee monthly meetings?

By now, you have either figured out that your employees are your business or you are still holding onto the mistaken opinion that you are the only one who can run your business.

My suggestion is to get clear on what needs to be done and start asking for help from your very capable staff.

And if you’d like to discover other ways to improve your company’s bottom line and proactively manage your growth, visit and get ahead of your own growth curve.