Competitor Research, How To Stay One Step Ahead
January 4th, 2009Monitoring what your competitors are doing is essential for any new start up and for businesses as they grow. If you really want to stay on top of things you need to monitor competitor activities on an ongoing basis. Here are some tried and tested ways to keep up to date with what your competitors are up to.
Firstly, you need to decide exactly what information would be useful and how you will use it. It can be tempting to gather a mass of information but this will just waste time and money unless you can be specific about how it will help you. The type of information you might want to gather could range hugely and might, for example, include your competitors product or service range, pricing, future plans, sales tactics, competitive advantage, marketing activities, customer portfolio, customer service, collaborations or partnerships and website links.
Whatever you want to find out, ensure that it is information that will have a use and will help you improve your own business. You are then much more likely to maintain your efforts. The real value is in research that is sustainable, you can then monitor changes over time and see how the competition reacts to changes in the industry or sector.
You can gain a great deal of useful information from competitor websites. Bear in mind that these are marketing tools but they can be useful to explore customer experience, how they want to be perceived, how they differentiate themselves from the competition, accessibility, pricing, service level, promises and links.
It is a good idea to sign up to competitor newsletters so you can see what they are issuing and the timing of announcements. It is also useful to see what sites have linked to your competitors.
Many businesses rely on industry news and websites to try and assess the competition. Experiencing their service and what they have to offer is hugely valuable. This can be quick and easy, telephone them to enquire about their products and service to assess knowledge, order or book a service or product and follow the customer service experience through to assess contact, delivery, after sales care etc, contact them to see how they deal with a complaint or your desire to return the product, if your competitors have shops or stores then visit them and make a purchase etc, if, for example, you run a restaurant then eat out at the competition at least once a month. You will then very quickly see any subtle differences.
Lilach Bullock runs 2 full time businesses, asklilach providing virtual pa services & Virtual PA Training, helping people set up their own successful virtual assistant business. Lilach recently attended an Award Ceremony at Downing Street for best Mumpreneur. “http://www.virtualpatraining.co.uk”.
